We genuinely appreciate your support, and your complete satisfaction is our utmost priority! If you're not fully satisfied with your purchase for any reason, we'll gladly accept returns of unused products in their original packaging, unopened, with the seal unbroken within 30 days of the sale date. We'll issue a full refund to your original form of payment.
We're here to help and support you every step of the way as you enjoy the delightful experience of our high-quality products. Your happiness and satisfaction are at the heart of our mission, and we look forward to assisting you with any questions or concerns you may have.
Important Notes on Returns
Please be aware that original shipping charges and any item marked as "final sale" on their description page are not refunded. Such returns will incur a £4.50 restocking fee due to each product being made to order.
Delune can only accept returns for items purchased through www.delune.co.uk. If you purchased our products from a retail partner or a store, please contact that retailer or store directly. If you purchased from our Etsy store, please message our store there for assistance.
Received the Wrong Product?
We apologize for any mistake! Please contact us at [email protected], and we'll make sure to send you the correct products.
Refund Processing Time
We aim to process all refunds within 14 working days after receiving the item at our warehouse.
Allergic Reaction and Evidence
Regrettably, not every return claim is legitimate, so we require photographic evidence or a doctor's certificate for customers who've had an allergic reaction. This precaution allows us to provide the best possible service to our valued customers.