We genuinely appreciate your support, and your satisfaction is our top priority! If you're not completely happy with your purchase, we'll gladly accept returns of unused products in their original packaging, unopened, with the seal unbroken, within 30 days of the sale date. We’ll issue a full refund to your original payment method.
We're here to support you every step of the way, ensuring you have a delightful experience with our products. Your happiness is at the heart of our mission, and we're always ready to assist with any questions or concerns.
Important Notes on Returns
Please note that original shipping charges and any item marked as "final sale" on their description page are non-refundable. Such returns will incur a £4.50 restocking fee due to each product being made to order.
Friendly Reminder!
We can only accept returns for items purchased through www.delune.co.uk. If you bought our products from a retail partner or store, please contact them directly. For Amazon purchases, please message Amazon for assistance.
Received the Wrong Product?
We sincerely apologize for any mistakes! Please contact us at [email protected], and we’ll ensure you receive the correct items.
Refund Processing Time
We aim to process all refunds within 14 working days after receiving the item at our warehouse.
Allergic Reaction and Evidence
We understand that allergic reactions can happen, and we take them seriously. To process a return due to an allergic reaction, we require photographic evidence or a doctor's certificate. This helps us provide the best possible service to our valued customers.