Shipping

Delune currently ships to the United Kingdom. We also offer shipping to some international cities.We are working hard on bringing Delune to everyone around the world. Tag us @DeluneBeauty to let us know where you live! If you have any question about shipping please get in touch via [email protected].

Please allow 1 to 2 business days for us to receive and process your order. You’ll see the total cost of your order during checkout. Delune orders sent to UK addresses do not require signature for delivery.

Do you ship to UK PO Boxes?
Unfortunately at this moment Delune can only ship to actual physical locations.

My tracking number isn’t updating
We’re really sorry about that! In a few cases, Royal Mail takes 1-2 business days to register your shipment status. If your tracking number isn’t updating or working at all, please reach out to us as soon as you can via [email protected] and we’ll get back to you.

How can I edit my shipping address?
If your order is shipping to an incorrect address, please email us at [email protected] ASAP!

Can the delivery country be different from the billing country?
Unfortunately, no. The country in the billing address must be the same as the delivery address in order for us to complete the order.

International customs & duty charges
Any customs or import duties are charged once the parcel reaches its final destination country. These charges must be paid by the recipient, as Delune does not take responsibility for these costs and we do not offer compensation to cover any of these charges.

Unfortunately, we have no control over these charges, and are not able to tell you what the costs may be, as customs policies and import duties differ from country to country. If in doubt please check with your local authority or Government website.

Can I sell Delune products on my own store?
Unfortunately, your purchase of Delune products is only for your personal use. By purchasing Delune products, you agree not to resell or distribute such products for any commercial purposes. We may reject or cancel an order if we have reason to believe that your order is not for your personal use.

Holidays and busy periods
During the lead up to holidays the number of orders we receive increases significantly, as does the volume of parcel traffic in the mail network, and this may cause delays. During these periods mail networks sometimes get a little behind with deliveries.

This should be taken into consideration - particularly for overseas customers placing orders before a Public Holiday, and especially within 2 weeks of the Christmas Holidays.
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